Butler - Luxury Cruise Line (Worldwide)

About the role

A luxury cruise line is looking for a professional butler to deliver bespoke, personalized service to guests worldwide. The position requires a strong background in luxury hospitality and familiarity with the demands of VIP and high-net-worth guests.

Key responsibilities

• Prepare and maintain guest suites according to guest preferences and company standards.
• Provide in-suite services including dining, amenities, housekeeping support, laundry, packing and unpacking, shoeshine and special requests.
• Maintain accurate guest history records and coordinate with supervisors and other departments for prompt recovery.
• Assist in booking restaurant, spa, shore excursion and private tour reservations as required.
• Keep suites, pantries and assigned areas clean, organized and compliant with public health standards.

Required profile

• At least two years of butler or guest-facing service experience in a luxury environment.
• Previous experience on a cruise ship or in a 4/5-star hotel.
• Fluent English, spoken and written; conversational German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian or Arabic is mandatory.
• Professional butler or luxury service certification, such as The International Butler Academy.
• Strong emotional intelligence, resourcefulness, conflict resolution skills and knowledge of food and beverage service.

Required skills

• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation.
• Deep understanding of VIP, celebrity and high-net-worth guest expectations.