Butler Manager

About the role

The Butler Manager leads the Butler team on a luxury vessel, ensuring guests receive impeccable, personalized service throughout their stay. This role combines hands‑on service delivery with team leadership, training and performance management to uphold brand standards.

Key responsibilities

• Deliver exceptional butler services, fulfilling guest orders, requests and enquiries promptly.
• Conduct embarkation inspections of VIP suites and oversee in‑suite arrival procedures to brand standards.
• Lead, coach, train and develop the Butler team, mentoring the Senior Butler for future managerial duties.
• Meet or exceed brand‑defined performance targets and KPIs for the Butler team.

Required profile

• Minimum two years of Butler or guest‑facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification (e.g., International Butler Academy) is an advantage.
• Excellent fluent English (verbal and written) with strong communication skills; additional languages such as French, Spanish, Italian, Russian, Mandarin, Arabic or Japanese are assets.
• Proven interpersonal and leadership abilities to motivate and develop a culturally diverse workforce.