Case Handler

About the role

Progress Law Solicitors is hiring a Case Handler for a full-time, on-site position in Marrakesh. The Case Handler manages a portfolio of client matters so that each case moves forward efficiently and in line with firm procedures and regulatory requirements.

Key responsibilities

• Gather and review documentation and maintain accurate case files.
• Draft correspondence and simple legal documents.
• Communicate regularly with clients, colleagues and external parties.
• Monitor deadlines and update case management systems.
• Escalate complex issues to senior legal staff when needed.
• Support the wider team in delivering a high standard of service and keeping workflows organised.

Required profile

• Strong case management skills: organising files, tracking deadlines and keeping accurate records.
• Excellent written and verbal communication, able to explain information clearly and professionally to clients and colleagues.
• Attention to detail and a client-service mindset, handling inquiries and maintaining confidentiality.
• Ability to work collaboratively in a legal team and follow procedures and regulations.
• Fluency in written and spoken English; proficiency in Arabic or French is an advantage.
• A relevant academic or professional background in law, legal administration or a related field is preferred.

Required skills

• Competence in office software and case management systems, with a willingness to learn new tools.