Client Campaign Manager

About the role

The Client Campaign Manager is responsible for end‑to‑end delivery of client‑driven compliance data collection programs. You will translate customer requirements into structured supplier outreach campaigns, ensuring timely, complete, and high‑quality data collection.

Key responsibilities

• Convert client regulatory obligations, material scopes, and deadlines into detailed campaign execution plans, including supplier prioritisation and outreach strategy.
• Configure, launch, and manage campaigns on the SC Campaigns (Appian) platform, handling supplier assignments, workflow setup, notifications, and governance.
• Set realistic timelines, milestones and performance targets while balancing client expectations and operational capacity.
• Monitor campaign performance via dashboards, tracking resolve rates, due‑date adherence, escalations and overall completion metrics.
• Drive supplier participation through proactive outreach, relationship management and issue resolution.
• Own the escalation process for non‑responsive or at‑risk suppliers, coordinating internal stakeholders and client partners as needed.
• Identify risks early, implement corrective actions, and maintain delivery commitments.
• Serve as primary client contact, providing regular status updates, performance reports and recommendations.

Required profile

• Exceptional organisational skills and attention to detail.
• Ability to navigate ambiguity and manage multiple priorities in a fast‑paced, customer‑focused environment.
• Strong communication and stakeholder‑management capabilities.
• Proven track record of meeting supplier response targets and managing escalations.

Required skills

• Appian platform proficiency for campaign configuration and management.