Customer Quality Engineer – Automotive

About the role

As a Customer Quality Engineer you will be the first interface with customers, ensuring their quality‑related requirements are met while driving continuous improvement and satisfaction. You will work within Aptiv’s Quality department, reporting to the Quality supervisor, and will have autonomy to explore solutions and celebrate successes.

Key responsibilities

• Act as the voice of the customer within multidisciplinary teams and represent Aptiv to customers.
• React with urgency to customer issues and prepare timely 3D & 8D reports.
• Own and maintain required documentation in customer B2B portals.
• Manage quality complaints, follow up on action‑plan implementation, and keep the scorecard green.
• Apply a risk‑oriented mindset to improve existing quality processes and procedures.

Required profile

• Engineer or Bachelor/Master degree in Engineering or Quality Management.
• Strong interpersonal skills, confident communication, and evidence‑based decision making.
• Fluent English speaking and writing.

Required skills

• Problem‑solving methods: 5 Why, 8D, Ishikawa, QRQC.
• Quality tools: APQP, PPAP, FMEA, SPC, MSA, AIAG & VDA.