Customer Service Advisor – English Speaker (Agadir)

About the role

Join Concentrix in Agadir as a Customer Service Advisor and turn every interaction into a valuable opportunity. You will support customers in English through phone, email, and chat, ensuring their needs are met with professionalism and care.

Key responsibilities

• Respond to customer inquiries via multiple channels, delivering high‑quality service.
• Identify, troubleshoot, and resolve issues to achieve customer satisfaction.
• Provide personalized solutions that build loyalty and trust.
• Collect and share feedback to help improve processes and services.

Required profile

• Excellent written and spoken English.
• Strong communication skills, organized, autonomous, and positive attitude.
• Comfortable using digital tools and eager to learn new technologies.
• Enthusiastic about challenges and passionate about customer satisfaction.

Required skills

What we offer

• Competitive salary with performance and language bonuses.
• Attendance bonus from the 12th month and special Eid Al Adha bonus.
• Comprehensive health insurance and retirement plan after one year.
• Flexible working hours and remote‑work possibility after integration.
• Gym access, company transportation, continuous training, and themed events.