Customer Service Logistics Specialist

About the role

MTA is looking for a Logistics Specialist to join its team in the Kenitra Atlantic Free Zone, Morocco. The role acts as the main interface between customers and the logistics operations, handling orders, deliveries and customer enquiries while keeping them aligned with production planning.

Key responsibilities

• Receive, review and process customer orders, delivery schedules and releases through the ERP system.
• Monitor customer demand, forecasts and requirements to ensure timely fulfillment.
• Track and update order status according to customer schedules and production planning.
• Coordinate with warehouse and logistics teams so orders are prepared accurately and dispatched on time.
• Manage daily follow-up of urgent shipments and priority orders.
• Serve as the first point of contact for customers on orders, delivery status and logistics questions.
• Communicate customer needs internally and coordinate corrective or preventive actions with relevant departments.
• Ensure compliance with customer-specific logistics procedures and automotive industry standards.
• Maintain accurate customer master data and order information in the ERP, and take part in production, planning and logistics meetings.
• Identify and escalate supply chain risks that could affect delivery performance or customer satisfaction.
• Build strong professional relationships with customers to support long-term business success.

Required profile

• BAC+3/4 in Supply Chain, Logistics or a related field.
• Approximately 2 years of proven experience in Customer Service, Logistics, Supply Chain or Sales Administration, preferably in the automotive industry.
• Fluency in English and French; additional languages are an asset.

Required skills

• Knowledge of ERP systems (SAP or equivalent).
• Proficiency in MS Office, especially Excel.
• Order management, communication, problem-solving, organization, time management and teamwork.