Customer Service Manager

About the role

IWG is seeking a Customer Service Manager to lead the performance of one of its global workspace centres. You will act as the owner of the site, ensuring every visitor receives a world‑class experience while driving revenue through tours and upselling.

Key responsibilities

• Oversee all on‑site operations and performance metrics.
• Resolve challenges and problems quickly and effectively.
• Conduct tours for prospective customers and upsell services to existing clients.
• Foster strong relationships so customers become brand ambassadors.
• Maintain high standards of service quality and workspace condition.

Required profile

• Proven experience leading a small, close‑knit team.
• Background in managing a flexible workspace centre, retail store, restaurant or similarly customer‑focused environment.
• Strong commercial mindset with a passion for delivering exceptional service.
• Demonstrated drive, resilience and ownership.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion pathways.
• Comprehensive induction, ongoing learning and development.
• Generous, achievable incentives and flexible working hours.
• Access to personalised wellbeing benefits covering mental, physical and financial health.