Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a travel‑industry booking platform, handling both inbound and outbound interactions while delivering high‑quality assistance to homeowners and travelers.

Key responsibilities

• Answer inbound and make outbound customer service calls, managing multiple cases simultaneously.
• Serve as the first point of contact for homeowners using the booking platform.
• Provide timely assistance, especially during escalations, and log all interactions.
• Classify, follow up, and maintain accurate records of call history and resolutions.
• Analyze call data, share customer feedback, and stay updated on process and platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Clear, empathetic, and professional communication under pressure.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Windows 11 or later, macOS 14 or later.
• Standard office productivity tools.

What we offer

• 100% remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration opportunities.
• Career development and learning resources.
• Paid training (20 hours).