Customer Service Specialist – Location Management

About the role

The Specialist Customer Service Location will be the single point of contact for selected customers, overseeing pre‑series, series and after‑sales activities while ensuring smooth coordination across the Advanced Delivery Center, production sites and logistics partners.

Key responsibilities

• Manages day‑to‑day customer service for selected customers, acting as the single point of contact for pre‑series, series and after‑sales activities.
• Coordinates operations between the Advanced Delivery Center, customers, LEONI production sites and third‑party logistics providers.
• Monitors customer satisfaction, triggers corrective actions for value‑chain deviations and ensures alignment with contractual schedules.
• Processes customer orders, analyses schedules against contracts, and collaborates with sales and country teams to resolve capacity or flexibility issues.
• Controls the Master Production Schedule to guarantee capacity meets customer demand.
• Tracks availability of finished goods, initiates emergency measures for shortages and escalates when necessary.
• Manages customer packaging specifications and logistics complaints.
• Conducts cycle counting and stock‑take to maintain inventory accuracy in the ADC.
• Supports implementation of customer‑specific terms, conditions and standards.
• Monitors actual costs, implements actions to meet cost targets and contributes to annual cost‑budget planning.
• Assists sales with VCM‑related recharges such as obsolete material, freight and services.

Required profile

• Master’s degree (BAC+5) in Supply Chain Management, Logistics Management or a related field.
• Minimum 2 years of experience in customer service, logistics or value‑chain coordination.
• Fluent in French and English (both written and spoken).
• Ability to analyse schedules, capacity constraints and cost data.
• Strong coordination skills across production, logistics and sales functions.

What we offer

• Competitive, tariff‑based salary.
• Access to LEONI Academy learning and training programmes.
• Open, tolerant and diverse work environment.
• Opportunities for professional and personal growth.