Customer Success Executive – Africa & Middle East

About the role

Properstar is seeking a part‑time Customer Success Executive to manage client accounts across Africa and the Middle East. Working 25 hours per week, you will ensure smooth billing, cancellations, and day‑to‑day follow‑up, supporting retention and growth for our global property platform.

Key responsibilities

• Manage customer accounts for the assigned region, maintaining data accuracy and timely follow‑up.
• Handle billing tasks, including invoice issuance, payment tracking, and coordination with the finance team.
• Process cancellations, credit notes, and contract adjustments while ensuring proper documentation.
• Follow up on outstanding payments, renewals, and account status.
• Keep the CRM (HubSpot) clean and up‑to‑date.
• Collaborate with Sales and internal teams for onboarding and account transitions.
• Identify churn or payment risks and escalate as needed.
• Contribute ideas to improve Customer Success processes and efficiency.

Required profile

• Experience in Customer Success, Account Management or Operations, preferably in a SaaS environment.
• Strong attention to detail and disciplined process management.
• Comfortable handling billing, payments and contract‑related topics.
• Fluent in English; French and/or Arabic are a strong plus.

Required skills

• HubSpot (CRM)

What we offer

• Part‑time contractor role (~25 h/week).
• Opportunity to work with a fast‑growing international real‑estate platform.
• Flexible remote work arrangement.