Customer Success Manager (Remote, French & English C1)

About the role

SupportYourApp is looking for a bilingual (French & English) Customer Success Manager to join its global, remote team. You will work with small‑size B2B SaaS clients, helping them adopt the platform, achieve their business goals, and maintain long‑term satisfaction.

Key responsibilities

• Manage and grow relationships with key client stakeholders at small‑client accounts.
• Organise and conduct operational reviews and Quarterly Business Reviews on a monthly‑to‑quarterly basis.
• Identify improvement opportunities to drive optimal platform use and adoption.
• Monitor client activity, flag risks, and proactively address issues.
• Define high‑level strategies and target models to ensure long‑term adoption and satisfaction.
• Analyse platform and client KPIs to support data‑driven decision‑making.
• Act as a functional and strategic advisor, guiding clients toward their business objectives.
• Collaborate with product teams to share market requirements and influence product evolution.

Required profile

• Excellent spoken and written French and English (C1 level).
• Experience in Customer Success, client relationship management or consulting, preferably in a B2B SaaS environment.
• Strong communication and customer‑first mindset.
• Proven ability to manage projects and conduct Quarterly Business Reviews.
• Analytical skills with experience in data analysis, reporting and KPI tracking.
• Proactive problem‑solving attitude and ability to thrive in a fast‑paced international startup/scale‑up.
• Reliable personal laptop (minimum 8 GB RAM) and stable internet connection (≥50 Mbps download, ≥40 Mbps upload).

What we offer

• Fixed schedule: Monday‑Friday, 9 AM‑6 PM (UTC).
• Inclusive international remote work environment.
• Compensation in USD with performance bonuses.
• Intensive training and probation period.
• Work‑life balance and supportive management focused on growth.