Customs Runner Agent at Mohamed V Airport

About the role

The Customs Runner Agent ensures customs clearance activities are executed and monitored in line with DHL standards, regulatory requirements, and transit time commitments. The role supports customs declaration processes before and after submission and works closely with customs authorities and internal stakeholders.

Key responsibilities

• Monitor customs clearance declarations, focusing on lead time and BOS performance.
• Update shipment clearance status within 30 minutes of any change (released, inspected, held, rejected, stopped, confiscated).
• Maintain accurate messages for held and released shipments and inform the Bonded Area team of release documents.
• Perform customs inspection visits when required and ensure all work streams meet quality standards.
• Coordinate with customs authorities and internal functions under supervision of the Customs Runner Team Leader.
• Hand over release documents and duty details to the billing team promptly.
• Manage urgent clearance cases, escalating when necessary, and provide operational support to customs declarants and other agents.

Required profile

• Relevant qualification in Transport, Logistics or Customs (or equivalent).
• Minimum 1 year of experience in customs clearance within transport, logistics or import/export.
• Good command of French, spoken and written.
• Strong communication skills for interaction with customs authorities and internal stakeholders.
• Knowledge of customs practices, procedures and regulatory requirements.
• Basic computer and systems skills.