French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑growing team. You will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email.

Key responsibilities

• Deliver high‑quality support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, timely resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Reliable computer (minimum i5) and internet connection (≥25 Mbps).

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system knowledge.

What we offer

• Competitive salary with annual reviews.
• Performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work‑from‑home arrangement.
• Opportunities for career growth in a collaborative environment.