Front Desk Agent – Hostel Receptionist in Marrakech

About the role

Join the vibrant hostel team in Marrakech as a Front Desk Agent, the friendly face welcoming travelers from around the world. You will create unforgettable guest experiences and support the daily operations of the hostel.

Key responsibilities

• Warmly greet guests and manage smooth check‑ins and check‑outs.
• Provide information on local attractions, events, and must‑visit spots.
• Handle reservations, respond to inquiries, and fulfill guest requests.
• Maintain accurate cash transactions and keep the front desk area tidy.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Resolve guest concerns promptly and maintain a positive online reputation.
• Prepare the breakfast buffet and complete required police reports.

Required profile

• Enthusiastic, warm, and passionate about hospitality.
• Excellent communication skills with a welcoming demeanor.
• Proactive problem‑solver with strong attention to detail.
• Team player who collaborates effectively.
• Flexible to work night shifts, weekends, and holidays.

Required skills

• Proficiency in basic computer software such as Microsoft Office and email.
• Familiarity with the MEWS programme (highly valued).

What we offer

• Supportive, nurturing work environment encouraging personal growth.
• Opportunities to engage with guests from all over the globe.
• Fun, dynamic team atmosphere.