Front Desk Agent – Hostel Receptionist

About the role

Join the vibrant team of The Central House hostel in Marrakech as a Front Desk Agent. You will be the first friendly face guests encounter, creating memorable experiences and ensuring smooth daily operations.

Key responsibilities

• Greet guests warmly and manage check‑ins and check‑outs efficiently.
• Provide local information on attractions, events, and must‑visit spots.
• Handle reservations, respond to inquiries, and fulfill guest requests.
• Process cash transactions accurately and keep the front desk organized.
• Coordinate with housekeeping and maintenance to maintain high guest satisfaction.
• Resolve guest concerns promptly and maintain a positive online reputation.
• Prepare the breakfast buffet and complete required police reporting.

Required profile

• Enthusiastic, welcoming demeanor with strong communication skills.
• Proactive problem‑solver who enjoys assisting guests.
• Detail‑oriented and organized work style.
• Team player comfortable collaborating across departments.
• Flexibility to work night shifts, weekends, and holidays.

Required skills

• Proficiency with Microsoft Office and basic email tools.
• Familiarity with the MEWS property‑management system (preferred).

What we offer

• A supportive, creative work environment that encourages personal growth.
• Opportunities to meet travelers from around the world.
• Dynamic team culture within a growing international hostel chain.