German Customer Experience Specialist – Full Sponsorship

About the role

Join TELUS Digital Bulgaria as a German Customer Experience Specialist and help deliver outstanding service to our clients. This position is fully sponsored for non‑EU candidates, making relocation to Sofia straightforward.

Key responsibilities

• Provide high‑quality support via phone, email, chat, and ticketing systems.
• Identify customer needs and ensure a positive experience.
• Assist with product inquiries, troubleshooting, and general support.
• Maintain accurate records of interactions and resolutions.

Required profile

• Fluent in German and English.
• Excellent verbal and written communication skills.
• Motivated to work in a fast‑paced, customer‑focused environment.
• No prior experience required.

Required skills

What we offer

• Full work permit and visa sponsorship assistance.
• Relocation bonus of €1,500 (gross) paid in two installments.
• 30 days of company‑provided accommodation upon arrival.
• Plane ticket to Sofia and €300 vacation voucher.
• Taxi transfer from airport to accommodation.
• Fully paid training and attractive salary.
• Additional health insurance and access to over 50 benefits.
• Positive international work environment with career development opportunities.