German Customer Experience Specialist – Visa Sponsorship

About the role

Join TELUS Digital Bulgaria as a German Customer Experience Specialist and help deliver exceptional service to our clients. This position is fully sponsored for non‑EU candidates, making it easy to relocate and start your international career.

Key responsibilities

• Deliver outstanding client service across phone, email, chat, and ticket channels.
• Achieve high customer satisfaction and a great overall experience.
• Identify and assess customer needs, providing appropriate solutions.
• Assist with general inquiries, product support, and troubleshooting.

Required profile

• Fluent in German and English.
• Excellent verbal and written communication skills.
• No prior experience required; willingness to learn and grow.

Required skills

What we offer

• Full work permit and visa sponsorship assistance.
• Relocation bonus of €1,500 gross (paid in two installments).
• 21 days of company‑provided accommodation on arrival and help finding long‑term housing.
• Fully paid training program.
• Stable, permanent position with career development opportunities.
• Attractive salary and additional health insurance.
• Access to more than fifty benefits and services.
• Positive international working environment and employee referral bonuses.