Group Operations Coordinator

About the role

The Group Operations Coordinator will support the Group Operations Director in overseeing operations and maintenance activities across multiple African countries. Working closely with Country O&M Directors and local technical teams, you will monitor performance, consolidate reporting and drive improvement plans to enhance service quality and infrastructure availability.

Key responsibilities

• Coordinate operational priorities and follow up on country action plans.
• Monitor contractual SLAs, infrastructure availability, MTTR and preventive maintenance compliance.
• Consolidate and analyse operational reports, highlighting performance gaps, risks and improvement opportunities.
• Organise operational review meetings and track agreed actions through to completion.
• Support the follow‑up of major incidents, root‑cause analyses and corrective actions.
• Assist with O&M budget preparation, cost tracking and resource planning.
• Monitor fuel and electricity consumption data and support optimisation initiatives.

Required profile

• Bachelor’s degree in Electrical Engineering, Telecommunications, Energy, Electromechanical Engineering or a related field.
• At least 5 years of experience in telecom infrastructure operations, maintenance or technical coordination.
• Professional proficiency in English; French is an advantage.
• Willingness to travel across Africa as required.

Required skills

• Strong analytical and reporting skills with proficiency in Excel and PowerPoint.
• Good understanding of telecom infrastructure and power systems, including generators, batteries, solar equipment and Remote Monitoring Systems (RMS).