GTW Operations Agent – Warehouse Operations

About the role

As a GTW Operations Agent you will ensure the efficient handling of inbound and outbound shipments in line with DHL operational standards, meeting network transit times, safety, quality and customer service requirements. The role also includes pickup and delivery activities, contributing to high‑level service excellence across warehouse, gateway and last‑mile operations.

Key responsibilities

• Perform inbound and outbound warehouse operations such as sorting, loading, unloading, scanning and shipment preparation according to DHL procedures.
• Handle shipments within the Gateway (GTW) while ensuring compliance with network and security standards.
• Ensure accurate and timely scanning of all consignments to maintain shipment visibility and data integrity.
• Support flight, ramp, shuttle and warehouse activities as required by operational needs.
• Deliver inbound shipments and collect outbound shipments within agreed service timelines.
• Operate company vehicles responsibly, adhering to road safety regulations and DHL driving standards.
• Manage undelivered shipments, report issues promptly, and maintain warehouse cleanliness and safety (5S).
• Test operational equipment before use and report any malfunction or safety hazard.
• Collaborate with supervisors, team leaders, customs authorities and other stakeholders to ensure smooth operational flow.
• Prepare daily operational reports and support network tracing requests while adhering to Health, Safety & Environment policies.

Required profile

• BAC +2 minimum education.
• Valid driving licences B and C with at least one year of driving experience; logistics or transport experience is an asset.
• Good command of French, both spoken and written.
• Basic computer skills (Word, Excel, operational scanning systems).
• Competencies in analysis, planning & organizing, decision making, results orientation, teamwork, reliability and responsibility.

Required skills

• Microsoft Word
• Microsoft Excel
• Operational scanning systems