Guest Experience Supervisor

About the role

The Guest Experience Supervisor ensures smooth and welcoming check‑in experiences for all guests at The Ritz‑Carlton. This role combines front‑desk operations, cash handling, and guest service coordination while supporting the team in delivering the brand’s high standards.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, activate and issue room keys, and set up accurate guest accounts.
• Enter Marriott Rewards information, ensure rates match market codes, and document any exceptions.
• Secure payment before key issuance, handle all payment types, vouchers, paid‑outs, and balance receipts.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions, property information, and accommodate special requests by coordinating with appropriate staff.
• Notify Loss Prevention/Security of any theft reports and obtain manual authorizations as required.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• At least 1 year of supervisory experience.

Required skills

• Computer literacy for data entry and information retrieval.
• Experience with POS (point‑of‑sale) systems for cash handling and transaction processing.