Guest Relations Agent

About the role

The Guest Relations Agent is the primary point of contact for guests seeking information, assistance, or special services at the Marriott hotel in Fes. This role ensures a seamless and welcoming experience by providing accurate directions, handling requests, and coordinating with internal teams.

Key responsibilities

• Provide guests with directions, information about hotel amenities, services, and local attractions.
• Relay guest requests or issues to the appropriate department (e.g., bell staff, front desk, housekeeping, engineering, security) and follow up to confirm resolution.
• Accurately record and transmit messages, and respond to special or VIP guest needs, including coordinating arrivals and amenities.
• Uphold Marriott policies, report safety concerns, maintain a professional appearance, and protect confidential information.
• Greet and acknowledge all guests, anticipate service needs, and communicate courteously via phone and in person.
• Identify opportunities for process improvements and support team goals.

Required profile

• High school diploma or GED equivalent.
• No prior work or supervisory experience required; willingness to learn and deliver excellent guest service.