Help Desk Technician

About the role

The Help Desk Technician provides first‑line IT support for end users in the Rabat office, handling hardware, software and network issues. The role is full‑time, on‑site and operates under a B2B/freelance contract.

Key responsibilities

• Diagnose and resolve basic issues on desktops, laptops, printers, mobile phones and other peripherals across Windows, macOS and Linux.
• Provision and de‑provision corporate devices, replace faulty equipment with temporary units, and image new devices.
• Provide day‑to‑day technical guidance to users and coordinate escalations with Level 2 teams.
• Perform office infrastructure tasks such as installing, testing and maintaining switches, routers, access points, Wi‑Fi, LAN, AV equipment, smart office sensors, digital signage and basic PABX functions.
• Manage asset lifecycle: receive, unbox, tag, register, test, store, audit, and securely dispose of hardware according to Ericsson procedures.
• Maintain accurate incident records, support remote Level 2 teams, and assist during audits and compliance checks.
• Liaise with vendors and local service providers for repairs, replacements and data‑room access.

Required profile

• Bilingual in Arabic and English.
• Available five days per week on‑site in Rabat.
• Level 1 Help Desk experience with a strong customer‑service orientation.
• Ability to follow documented processes and work collaboratively with internal and external teams.

Required skills

• Windows, macOS and Linux operating systems.
• Desktop and laptop hardware troubleshooting.
• Printers, mobile devices and peripheral support.
• Basic networking: switches, routers, access points, Wi‑Fi and LAN.
• Device imaging and OS deployment.
• Asset tagging, inventory management and hardware disposal.
• AV equipment basics and smart office sensor handling.

What we offer

• Freelance contract with competitive rates.
• Opportunity to work with a leading telecom environment.
• Professional development through interaction with Level 2 and specialized teams.