HR Administrative Assistant

About the role

IO Solutions is looking for an HR Administrative Assistant for its contact center, reporting directly to the HR Officer. The role provides operational and administrative support in the day-to-day management of human resources, including employee file compliance, onboarding of new employees, first-level employee relations and adherence to disciplinary processes. It is a full-time position of 37.5 hours per week, spread over 5 days, based on the Rabat or Casablanca floor.

Key responsibilities

• Prepare, obtain signatures for and archive employment contracts, amendments and hiring documents, and draft and issue certificates and other administrative documents.
• Audit employees' physical and digital files regularly to ensure completeness and compliance.
• Lead or coordinate the HR orientation of new employees and manage the HR email inbox, answering recurring questions and escalating complex requests to the HR Officer or directors.
• Promote the company's culture, values and policies with the operational teams.
• Prepare, issue and follow up on reminders and simple verbal or written warnings, and act as witness and note-taker at disciplinary meetings, suspensions and terminations, writing the minutes and reports.
• Maintain health, safety and hygiene standards on the floor.
• Perform other related duties requested by the HR Officer.

Required profile

• Diploma in Human Resources, Business Administration or a related field.
• Relevant experience in an HR or administrative support role.
• Good command of French; English is a plus.
• Rigor, organization, confidentiality and ethics, and professional conduct during disciplinary meetings.
• Ability to work within a defined framework and refer to the HR Officer for decisions beyond level 1.

Required skills

• Office tools (MS Office, Excel).
• Comfort with HR software.
• Basic knowledge of HR administrative procedures.

What we offer

• Competitive salary plus employment stability.
• Dynamic and challenging work environment.
• Career advancement program.