Inside Sales Manager – Renewals & Expansion

About the role

We are looking for an Inside Sales Manager to lead a team of Inside Sales Representatives focused on renewals and expansion opportunities for Arrow Enterprise Computing Solutions in Morocco.

Key responsibilities

• Lead, coach and develop a team of Inside Sales Representatives managing renewals and expansion opportunities.
• Set clear KPIs and individual action plans, monitor performance and drive accountability.
• Ensure timely and accurate execution of the renewals process and reduce churn.
• Own forecasting accuracy, pipeline visibility and renewal risk management.
• Launch renewal, churn‑reduction and upsell initiatives to achieve targets.
• Provide regular reporting on renewals, churn, pipeline health and key risks.
• Act as the central coordination point between partners and customers for smooth renewal execution.
• Develop and execute territory and business plans aligned with regional objectives.

Required profile

• Proven experience as an Inside Sales Manager, Renewals Manager or similar leadership role in tech/SaaS.
• Strong understanding of partner‑led business models, pricing structures and subscription/renewal cycles.
• Solid expertise in territory management, account planning and competitive analysis.
• Strong leadership and coaching skills in a performance‑driven environment.
• Excellent communication, negotiation and relationship‑building abilities.
• Fluent in English and French; additional languages such as German, Italian or Spanish are a plus.

What we offer

• Full permanent contract with social benefits (CNSS, CIMR, health insurance).
• Dynamic, friendly work atmosphere within a passionate team.
• Opportunities for career development in a fast‑growing international organization.
• Exposure to a globally recognized leader in IT solutions.
• Collaborative culture where you can make an impact.