Inside Sales Specialist

About the role

Mimi Beds is seeking a results‑driven Inside Sales Specialist to recover abandoned checkouts and convert warm leads into completed purchases. The role involves proactive outreach via phone, email, SMS and other approved channels to help customers finalize their orders.

Key responsibilities

• Contact customers who have abandoned checkouts and address objections related to product, pricing, shipping, and delivery.
• Convert abandoned carts and qualified leads into completed sales while recommending bundles and accessories.
• Engage dissatisfied customers to resolve complaints, improve experience, and rebuild brand loyalty.
• Track outreach, conversion rates and recovered sales using Shopify, CRM tools and internal systems.
• Provide feedback on common checkout barriers and collaborate with marketing and service teams.

Required profile

• 3‑5 years of outbound, inside, or e‑commerce sales experience.
• Excellent spoken and written English communication skills.
• Proven ability to handle objections, build relationships and close sales.
• Self‑motivated, persistent and comfortable working toward performance targets.
• Strong organizational skills for managing multiple follow‑ups.

Required skills

• Shopify
• CRM platforms
• E‑commerce platforms

What we offer

• Competitive base salary of 10,000‑12,000 MAD per month plus performance‑based bonuses.
• Remote‑first collaborative work environment.
• Product and system training.
• Opportunities for professional growth as the company expands.