Luxury Butler – Guest Services Specialist

About the role

We are seeking a professional Butler to deliver ultra‑luxury, personalized service to high‑net‑worth guests in a premium hospitality setting. The role requires meticulous attention to detail, fluency in English and at least one additional language, and a certified background in luxury service.

Key responsibilities

• Prepare and maintain guest suites according to individual preferences and brand standards.
• Coordinate in‑suite services such as dining, amenities, housekeeping support, laundry, packing/unpacking, and special requests.
• Maintain accurate guest history records and communicate effectively with supervisors and other departments.
• Assist guests with reservations for restaurants, spa treatments, shore excursions, and private tours.
• Ensure cleanliness, organization, inventory control, and public‑health compliance in suites and assigned areas.

Required profile

• Minimum two years of Butler or guest‑facing service experience in a luxury environment.
• Fluent English (verbal and written) and conversational proficiency in an additional language (e.g., German, French, Spanish, Mandarin, etc.).
• Professional Butler or luxury service certification (e.g., International Butler Academy).
• Strong emotional intelligence, resourceful thinking, and knowledge of conflict resolution.
• Comprehensive understanding of ultra‑luxury hospitality standards and bespoke guest service delivery.

Required skills