Operations Officer (P5)

About the role

The Operations Officer (P5) will ensure smooth processing of visa applications while delivering high‑quality customer service and maintaining strict compliance with internal procedures and anti‑bribery standards.

Key responsibilities

• Scrutinize and collect visa application documents, record data accurately, and meet defined Turn‑Around‑Time targets.
• Respond to applicant inquiries in‑person, by email and telephone, promoting value‑added services and gathering feedback.
• Handle cash and bank transactions, manage passport delivery logistics to consulates and applicants, and follow standard operating procedures.
• Support the Deputy Manager/Operations Manager in executing World Bank‑related projects.
• Promote sustainable use of resources and adhere to environment, health and safety policies.
• Follow the Anti‑Bribery Management System (ABMS) guidelines and uphold ethical standards.

Required profile

• Experience in visa application processing or similar administrative operations.
• Strong customer‑service orientation with ability to handle queries across multiple channels.
• Proven accuracy in cash handling and data entry.
• Knowledge of compliance procedures, SOPs and anti‑bribery policies.
• Ability to work collaboratively with senior operations staff and support project delivery.

Required skills

What we offer

• Opportunity to work in a dynamic, internationally‑focused environment.
• Exposure to World Bank projects and compliance frameworks.
• Professional development in operations and customer service.