Order to Cash Analyst

About the role

The Order to Cash Analyst joins the OTC Department to support the full accounts‑receivable cycle. You will ensure contracts are set up correctly, customers are identified accurately, billing is precise and disputes are resolved efficiently while providing high‑quality customer service.

Key responsibilities

• Set up contracts according to agreed terms and attributes.
• Create and maintain accurate customer accounts.
• Execute billing activities with precision.
• Manage disputes and provide customer‑service support.
• Follow guidelines, priorities and schedules defined by managers.
• Participate in team and OTC management meetings.
• Attend and actively engage in training sessions.
• Deliver training to new and existing team members.
• Create and maintain process documentation.
• Provide backup coverage during absences.
• Work independently with minimal supervision.
• Supply audit evidence for quality, control and compliance.
• Escalate operational or administrative issues promptly.

Required profile

• Fluent in French with good working knowledge of English.
• Proficient in computer applications, especially MS Office and customized ERP systems.
• Strong adherence to internal controls, quality standards and security procedures.
• Ability to contribute to process improvement initiatives.
• Resilient under pressure and adaptable to changing priorities.
• Excellent analytical, numerical and data‑handling abilities.
• Proactive internal communication and effective collaboration on complex cases.

Required skills

• MS Office
• ERP systems