Partner Enablement Lead

About the role

Arrow Enterprise Computing Solutions (ECS), part of Arrow Electronics, delivers value-added distribution, business consulting and channel enablement services to technology manufacturers and their channel partners. It is looking for a Partner Enablement Lead in Casablanca to build and lead the Partner Enablement Team, own the partner onboarding programme end-to-end and act as the main voice of partners to Product Management. The role drives partner adoption, activation and readiness at scale while feeding continuous feedback into the product roadmap.

Key responsibilities

• Build and manage the Partner Enablement function, including onboarding programmes, demo environments, enablement kits, qualification frameworks and onboarding waves.
• Own the onboarding pipeline for pilot partners, covering qualification, routing, capacity planning, wave management and Day-30 activation follow-up.
• Drive the enablement cadence through regional webinars, release-driven training and certification of partners as "Sales Portal Ready".
• Manage escalations and strategic partner engagements, including complex onboarding projects, custom integrations and product discussions.
• Turn partner feedback, product requests, bugs, adoption blockers and churn drivers into regular reports for Product Management.
• Support Arrow Sales through office hours, advanced customer demonstrations and maintenance of competitive and sales enablement materials.
• Lead, coach and develop a team of Partner Enablement Specialists, setting objectives and tracking performance against KPIs.
• Prepare the organisation for General Availability by building self-service onboarding, scalable operating models and partner conversion campaigns.

Required profile

• 6-10 years of experience in Partner Enablement, Customer Success, Channel Management, Pre-Sales or similar SaaS/IT environments.
• Proven track record leading onboarding, adoption or partner success programmes at scale.
• Previous people management experience coaching and developing small teams.
• Strong executive presence and ability to engage partner leaders, customers and senior sales stakeholders.
• Data-driven, organised and comfortable in fast-paced launch environments.
• Fluent in English and French; distribution, channel or Arrow experience is a strong advantage.

Required skills

• Hands-on experience with CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics, ideally as a power user or administrator.