Partner Enablement Specialist

About the role

Arrow ECS, part of Arrow Electronics, delivers value-added distribution, business consulting and channel enablement services to technology manufacturers and their channel partners. This full-time permanent position in Casablanca involves building and running the Partner Enablement Team, owning the partner onboarding programme end to end and being the single voice of partners towards Product Management.

Key responsibilities

• Qualify partners: assess readiness, run discovery calls and identify high-potential opportunities for Arrow sales.
• Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
• Configure and onboard: guide partners through setup, data imports, users, pipelines, quotes and catalog configuration.
• Train users: deliver sales and admin training sessions, webinars and Q&A workshops.
• Drive adoption: follow up regularly, monitor engagement and reactivate inactive partners.
• Capture feedback: log product requests, bugs and enhancement ideas, and contribute to FAQs and knowledge content.
• Collaborate internally with Sales and the Integration Support Specialist on CRM-related projects.

Success measures

• 80%+ of partners configured within 30 days.
• 60%+ active partner adoption by Day 30.
• Minimum 2 trained sales users per partner.
• All product requests answered within 5 business days.
• Training satisfaction score of 4/5 or higher.

Required profile

• 3-6 years of experience in Customer Success, Onboarding, Pre-Sales, Training or Channel Enablement within SaaS or IT.
• Strong presentation and training skills.
• Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.

Required skills

• CRM platforms such as Salesforce, Dynamics or HubSpot.
• Data imports and basic system configuration.

What we offer

• A full-time permanent role within a globally recognized IT leader.
• Strategic, high-impact programs in a dynamic international environment across EMEA and North America.
• Career growth and professional development in cloud and project management.
• Social advantages: CNSS, CIMR and health insurance.