Reception Agent & Customer Service Assistant – Casablanca

About the role

We are seeking a Reception Agent and Assistant to the Customer Service Department for our Casablanca office. The role serves as the first point of contact for clients and visitors, ensuring a high level of service while supporting the CSR and operations teams in a maritime logistics environment.

Key responsibilities

• Welcome walk‑in customers and direct them to the appropriate personnel.
• Handle invoices, calculate demurrage, collect payments (cheques and cash) and report daily receipts to the Admin manager.
• Prepare and file completed documents, confirm Delivery Orders and coordinate with CSR and Operations teams.
• Answer incoming calls, redirect them, and manage visitor log sheets.
• Assist with shipment tracking inquiries and provide timely information to clients.

Required profile

• Bachelor’s degree in International Trade, Business Administration, Transport & Logistics or related field.
• At least 6 months of professional experience, preferably in the maritime or transport sector.
• Strong communication, customer‑oriented and proactive attitude.
• Organised, detail‑oriented and able to work well in a team.

Required skills

• Basic computer proficiency and familiarity with standard office software.

What we offer

• Permanent contract with two monthly extra payments.
• Eid bonus and medical health insurance.
• Career development opportunities within an international group.