Reception Agent & Customer Service Assistant (Maritime)

About the role

We are seeking a Reception Agent and Assistant for our Customer Service Department in Casablanca. The successful candidate will be the first point of contact for clients and visitors, providing professional service while supporting the CSR and operations teams in a maritime logistics environment.

Key responsibilities

• Welcome walk‑in customers and manage visitor log sheets.
• Hand over invoices, calculate demurrage, and collect payments (cheques and cash).
• Report daily payments to the Admin manager and file completed documents.
• Confirm Delivery Orders (DO) and coordinate with CSR and Operations teams.
• Answer incoming calls and redirect them to the appropriate personnel.
• Handle shipment tracking inquiries and ensure accurate documentation.

Required profile

• Degree or Bachelor in International Trade, Business Administration, or Transport & Logistics.
• Minimum 6 months of professional experience in a related role, preferably in the maritime/transport sector.
• Strong communication and interpersonal skills with a customer‑oriented mindset.
• Organised, detail‑oriented and able to work effectively in a team.
• Basic computer proficiency.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Basic computer skills.

What we offer

• Permanent contract.
• Two monthly extra payments and an Eid bonus.
• Medical healthcare insurance.
• Career development opportunities within an international group.