Reception Agent & Customer Service Assistant (Maritime)

About the role

Sea & Ports is expanding its Customer Service Department in Casablanca and seeks a Reception Agent and Assistant to support the maritime logistics team. You will be the first point of contact for clients and visitors, handling administrative tasks while ensuring smooth daily office operations.

Key responsibilities

• Welcome walk‑in customers and direct them to the appropriate department.
• Process invoices, calculate demurrage, and collect payments (cheques and cash).
• Report daily payments to the Admin manager and maintain accurate filing of completed documents.
• Confirm Delivery Orders (DOs) and coordinate with CSR and Operations teams.
• Answer incoming calls, redirect them, and manage visitor log sheets.
• Handle shipment tracking inquiries and provide timely information.

Required profile

• Bachelor’s degree in International Trade, Business Administration, Transport & Logistics, or related field.
• Minimum 6 months of professional experience in a similar role, preferably within the maritime or transport sector.
• Strong communication, interpersonal and customer‑oriented attitude.
• Organised, detail‑oriented and able to work effectively in a team.

Required skills

• Office software

What we offer

• Permanent contract
• Two monthly extra payments
• Eid bonus
• Medical healthcare insurance
• Career development opportunities in an international group