Remote Collections Specialist

About the role

Whizz provides e-mobility solutions for delivery drivers, offering flexible vehicle ownership and financing options. It is looking for a remote Collections Specialist to join its growing team and support its expansion.

Key responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate records of delinquent accounts, including payment arrangements, communications and invoices
• Provide excellent customer service while balancing high satisfaction with effective collections
• Work with other departments to resolve customer issues and disputes
• Prepare and deliver regular reports on debt collection activity and progress
• Comply with all state and federal collection laws and regulations

Required profile

• 1+ year of experience in collections
• Fluent English (at least C1); French or Arabic is an advantage
• High-speed internet, a personal computer and a headset
• Knowledge of state and federal collection laws is preferred

Required skills

• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail and the ability to handle challenging customers

What we offer

• 40 hours per week, in 8-9 hour shifts between 9:00 AM and 8:00 PM EST, with shift assignments varying
• Competitive salary with performance bonuses
• Friendly, supportive team and professional growth opportunities