Remote Customer Service & Sales Administrative Assistant

About the role

DPS360 LLC is seeking a motivated, reliable, and customer‑focused individual to join their remote team as a Customer Service & Sales Administrative Assistant. This part‑time position supports sales and field teams while delivering excellent service to homeowners.

Key responsibilities

• Respond professionally to incoming customer calls, messages, and inquiries.
• Follow up with new leads, existing customers, and pending estimates.
• Help convert inquiries into scheduled appointments and coordinate those with sales and field teams.
• Maintain accurate customer records and update the CRM system.
• Support daily sales administration and ensure timely customer follow‑ups.

Required profile

• Excellent English communication skills, both written and spoken.
• Strong phone etiquette and confidence when speaking with customers.
• Previous experience in customer service, sales support, or administrative roles preferred.
• Excellent organizational skills and attention to detail.
• Self‑motivated, dependable, and able to work independently in a remote environment.

Required skills

• Comfortable using CRM systems.
• Proficient with computers and online communication tools.

What we offer

• Fully remote work environment with a consistent part‑time schedule.
• Performance‑based compensation and bonus opportunities.
• Opportunities for professional growth and increased responsibilities.
• In‑house training for shortlisted candidates.
• Supportive team contributing directly to a growing business.