Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with French‑speaking customers via phone and live chat, helping them with order tracking, product questions, and issue resolution while delivering a positive brand experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system proficiency.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team culture focused on growth and accountability.