Reservations Coordinator – Europe, Middle East & North Africa (12‑month FTC)

About the role

The Reservations Coordinator ensures timely and accurate processing of bookings, cancellations and last‑minute changes for G Adventures’ Europe, Middle East & North Africa portfolio. Working from the Marrakech office on a hybrid schedule, you will support suppliers, internal teams and customers while maintaining data integrity across internal systems.

Key responsibilities

• Complete all reservations, cancellations and modifications with accuracy and within required timeframes.
• Validate reservation data, keep internal tools (e.g., Block Sheets, Validations) up‑to‑date and report discrepancies.
• Coordinate with Product/Operations to reflect tour changes in the reservation system.
• Communicate reservation processes to suppliers and monitor their performance.
• Support Global Sales with last‑minute booking requests and change notifications.
• Provide administrative assistance to Finance for invoice queries and to managers for special projects.

Required profile

• Minimum 1 year experience in travel or tourism.
• Highly proficient written and spoken English.
• Strong attention to detail and ability to meet tight deadlines.
• Excellent verbal and written communication with professional phone and email etiquette.

Required skills

• Google Workspace (Gmail, Sheets, Docs, Calendar).
• Solid computer literacy and ability to adapt to reservation platforms.

What we offer

• Competitive total rewards package with exclusive travel perks.
• Additional days off, including on your birthday.
• Enhanced parental leave and learning & growth opportunities.