Reservations Coordinator – Europe, Turkey & Israel (12‑month Fixed‑Term)

About the role

G Adventures is looking for a Reservations Coordinator to join its Europe, Turkey & Israel reservations team on a 12‑month fixed‑term contract. You will be responsible for processing bookings, handling changes and cancellations, and providing administrative support to ensure a smooth customer experience across the region.

Key responsibilities

• Accurately complete reservations, validations, last‑minute requests and cancellations.
• Maintain and update reservation tools such as block sheets and validation reports.
• Communicate with suppliers to ensure compliance with G Adventures processes.
• Provide administrative assistance to Global Sales and Base Camp Operations, answering enquiries and handling tasks as needed.
• Manage last‑minute booking changes and ensure timely communication with customers.
• Support special projects and assist reservations managers in negotiating reduced cancellation charges.
• Assist finance with invoice queries and related tasks.
• Answer phone calls professionally and respond to emails within 24 hours.

Required profile

• Strong attention to detail and high standards of accuracy.
• Excellent customer service and communication skills.
• Ability to work collaboratively within a team environment.
• Organised, proactive and able to manage multiple tasks simultaneously.

Required skills

What we offer

• Opportunity to work with a passionate, global travel brand.
• Dynamic, inclusive workplace culture that celebrates individuality.
• Experience in the travel and tourism sector with exposure to multiple markets.