Sales Executive – Hospitality Reservations

About the role

The Sales Executive will manage reservation requests for The Ritz‑Carlton in Rabat, ensuring guests receive accurate information and exceptional service throughout the booking process.

Key responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax or mail.
• Identify guest needs, determine appropriate room type, verify availability and rates.
• Explain guarantee, special rate and cancellation policies to callers.
• Accommodate and document special requests and answer questions about property facilities.
• Follow sales techniques to maximize revenue and communicate VIP reservation information.
• Maintain accurate room blocks, input group rooming lists and ensure proper billing according to accounting policies.
• Uphold company policies, professional appearance and confidentiality of proprietary information.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience in reservations or hospitality sales.
• No supervisory experience required.
• Ability to lift and move objects up to 10 lb without assistance.

Required skills

• Proficiency in using reservation systems to input and retrieve data.
• Strong verbal communication and professional telephone etiquette.