Senior Software & Connectivity Support Engineer – Industrial/Electrical Systems

About the role

Eaton is seeking a Senior Software & Connectivity Support Engineer to serve as the first escalation point for complex software and connectivity issues within its industrial and electrical systems portfolio. Based in Budapest, this hybrid role combines advanced technical troubleshooting with customer‑facing communication and internal technical leadership.

Key responsibilities

• Act as the first escalation point for non‑standard software and connectivity issues.
• Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management.
• Provide advanced technical support via phone, email, and web‑based channels.
• Support trial licence management and deployment for partners and customers.
• Deliver technical training to partners, customers, and internal teams, both remotely and onsite.
• Contribute to process improvements, documentation, and knowledge‑base development.
• Participate in continuous improvement initiatives and best‑practice sharing.
• Support technical reporting and KPI tracking at the team level.
• Serve as a trusted technical expert for software and connectivity topics in the electrical portfolio.

Required profile

• Fluent business English (mandatory); French is a plus.
• Strong customer‑facing technical communication skills.
• Structured problem‑solving and cross‑functional collaboration abilities.
• Experience in training and knowledge transfer.
• Continuous‑improvement mindset.

Required skills

• Software troubleshooting for industrial applications.
• Networking fundamentals (TCP/IP, industrial communication protocols).
• Knowledge of electrical products and energy‑management systems.
• Software‑hardware interaction.
• Technical documentation.

What we offer

• Competitive compensation and benefits package.
• Flexible working solutions.
• Excellent working environment with a focus on safety.