Senior Software & Connectivity Support Engineer

About the role

We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio. In this role you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, collaborating with R&D, product management, and L3 engineering, and contributing to process improvement and knowledge sharing.

Key responsibilities

• Act as first escalation point for non‑standard software and connectivity issues.
• Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management.
• Provide advanced technical support via phone, email, and web‑based channels.
• Support trial licence management and deployment for partners and customers.
• Deliver technical training to partners, customers, and internal teams (remote and onsite).
• Contribute to process improvements, documentation, and knowledge‑base development.
• Participate in continuous improvement initiatives and best‑practice sharing.
• Support technical reporting and KPI tracking at team level.
• Act as a trusted technical expert for software and connectivity topics in the electrical portfolio.

Required profile

• Core technical skills: software troubleshooting (industrial applications), networking fundamentals (TCP/IP, industrial communication protocols), electrical products & energy‑management systems, software‑hardware interaction, technical documentation.
• Professional skills: customer‑facing technical communication, structured problem‑solving, cross‑functional collaboration, training & knowledge transfer, continuous improvement mindset.
• Languages: Fluent Business English (mandatory); French (nice to have).

Required skills

• Software troubleshooting
• Networking fundamentals (TCP/IP, industrial communication protocols)
• Electrical products & energy‑management systems
• Software‑hardware interaction
• Technical documentation

What we offer

• Competitive compensation and benefits package.
• Flexible working solutions.
• Excellent working environment with a focus on safety and ethics.
• Strong culture and values emphasizing responsible business conduct.
• Learning & Development opportunities through Eaton University.
• Commitment to equal employment opportunities.