Serial Life Quality Manager

About the role

ALTEN Maroc, a subsidiary of the global engineering and technology consulting firm ALTEN, is hiring a Serial Life Quality Manager in Tetouan. The role drives quality convergence plans to meet customer quality targets and acts as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales and Customer Experience teams.

Key responsibilities

• Drive quality convergence plans to achieve customer quality targets.
• Monitor and analyze quality KPIs, warranty claims, failure rates and warranty costs.
• Lead quality issue resolution by coordinating Engineering, Plants, Suppliers and Quality teams.
• Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.
• Support problem-solving with quality data, reports and methodologies.
• Ensure production non-conformities are addressed by plant quality teams.
• Prepare quality reviews and present quality status in customer and management meetings.
• Assess risks related to safety alerts and support field actions or service campaigns.
• Capture lessons learned and integrate them into future projects.

Required profile

• Master's degree in Industrial Engineering.
• 6 months to 2 years of experience in a similar role.
• Problem-solving skills, quality processes, product design (system, architecture), industrial skills, project work and cooperation in a control context.
• Managerial skills: convincing others, communicating, managing quality issues, analyzing risks and leading cross-functional teams.
• Rigour, autonomy and flexibility to learn new tools and procedures.

What we offer

• A personalized and evolving career path.
• An ambitious policy of skills development.
• A stimulating, collaborative and meaningful work environment.