Short-Term Rental Virtual Assistant

About the role

CS Outsource is seeking a detail-oriented, tech-savvy Virtual Assistant to support short-term rental (vacation rental) operations, guest communications and property management workflows. The role is remote and supports a client; working hours depend on the client's needs. Experience with Streamline PMS and Breezeway is strongly preferred.

Key responsibilities

• Guest communication: handle inquiries before, during and after stays, coordinate check-in/check-out and follow up on guest issues.
• Property and reservation management: update listings, reservations and availability in the PMS, keep property and booking details accurate, and coordinate updates with the team.
• Turnover and housekeeping: coordinate cleaning schedules and turnovers, use Breezeway to track cleaning tasks and inspections, and confirm property readiness with housekeeping teams.
• Maintenance and vendors: create and manage maintenance tickets, coordinate vendor dispatch, track repairs and escalate urgent issues.
• Operations support: record guest issues and turnover status, monitor daily tasks and deadlines, and support reporting and documentation.

Required profile

• 1-2 years of experience in short-term or vacation rental property management support.
• Fluent written and spoken English.
• Strong organization, problem-solving and time-management skills, with attention to detail.
• Ability to learn new software quickly (ideally within 3-5 days) and work independently in a fast-paced environment.
• Preferred: experience with US-based vacation rental companies, housekeeping/maintenance workflows, and coordinating multiple properties.

Required skills

• Streamline PMS (strongly preferred)
• Breezeway (strongly preferred)
• Familiarity with other PMS, housekeeping, maintenance and task management platforms

To apply, send an updated CV highlighting relevant property management experience, software expertise and guest communication or turnover coordination responsibilities.