Software Support Technician (m/f)

About the role

As a Software Support Technician you will be the first point of contact for Myfactory users in Germany, Switzerland and Austria, providing first‑line assistance via phone, email and ticketing system. You will work closely with development teams to resolve technical and functional issues while ensuring high customer satisfaction.

Key responsibilities

• Provide intensive support for customer cases through phone, email and ticket system.
• Maintain and improve customer satisfaction levels.
• Update and manage the knowledge base and documentation.
• Collaborate closely with the development team.
• Test and reproduce reported issues for analysis.
• Continuously expand product knowledge across the Myfactory portfolio.

Required profile

• Strong understanding of SME business processes and workflows.
• Completed vocational training or university degree, preferably with business administration studies.
• Good knowledge of business applications and ERP solutions.
• Strong interest in IT and technology.
• Excellent communication and teamwork skills.
• Reliable, customer‑oriented attitude with high commitment.

Required skills

• Experience with at least two of the following: Magento, Shopware, SOAP/REST APIs, SQL Server, Microsoft 365, Azure, POS systems.

What we offer

• Hybrid working model with office onboarding and flexible remote days.