Store Manager

About the role

Koton, a global fashion brand, is seeking an experienced Store Manager to lead its Casablanca outlet. You will be responsible for delivering the brand’s customer‑centric experience, driving sales, and ensuring operational excellence in line with Koton standards.

Key responsibilities

• Execute daily store operations according to Koton policies, ensuring high customer satisfaction and achievement of sales targets.
• Maintain visual merchandising, product presentation, and store layout to showcase the right products at the right time.
• Oversee inventory processes including reception, replenishment, transfers, returns, and stock accuracy.
• Control store budgets, monitor expenses, and implement loss‑prevention measures.
• Manage cash handling, opening/closing procedures, and legal documentation compliance.
• Recruit, onboard, train, coach, and schedule store staff to maintain high performance and service standards.
• Collaborate with Human Resources on recruitment and talent management.
• Conduct competitive analysis and provide feedback to senior management.
• Ensure compliance with health & safety regulations and emergency procedures.

Required profile

• University degree.
• Fluent English communication skills.
• Minimum 5 years of retail experience, preferably in a supervisory or managerial role.
• Strong customer orientation and ability to handle complaints and returns effectively.

Required skills