Tech Support Representative

About the role

We are looking for a Tech Support Representative to join TELUS Digital’s customer experience team in Morocco. In this role you will assist enterprise and consumer customers of a leading internet brand, diagnosing and resolving complex technical issues while delivering exceptional service.

Key responsibilities

• Handle a wide variety of customer cases, providing accurate and timely technical assistance.
• Gather detailed information, reproduce issues, and apply troubleshooting methodologies to resolve problems.
• Prioritize client requests to minimize impact on operations and flag potential outages or widespread incidents.
• Document all interactions, steps taken, and resolutions in the ticketing system.
• Collaborate with internal teams to escalate and follow up on unresolved issues.

Required profile

• Fluent in French (minimum 80% proficiency) and English (minimum 70% proficiency).
• Strong analytical mindset and results‑oriented attitude.
• High emotional intelligence and customer‑centric approach.
• Excellent written and verbal communication skills.
• Ability to multitask, work independently and as part of a team.
• Patience and willingness to perform extensive troubleshooting.

Required skills

What we offer

• Opportunity to work for a global leader in telecommunications and BPO services.
• Inclusive, diverse workplace with equal opportunity policies.
• Access to training and career development within a multinational organization.