Technical Support Analyst – Oracle (Agadir Bay)

About the role

As a Technical Support Analyst within Oracle's Support organization, you will provide post‑sales assistance to Oracle customers, acting as their primary point of contact for both non‑technical and technical inquiries. You will help customers navigate and troubleshoot Oracle’s Electronic Support Services while representing their needs within the company.

Key responsibilities

• Deliver post‑sales support and solutions to Oracle customers via phone and electronic channels.
• Resolve non‑technical inquiries and technical questions related to Electronic Support Services.
• Act as a liaison between customers and internal Oracle teams, escalating issues when necessary.
• Provide real‑time guidance and follow‑up on more complex matters.
• Collaborate with Senior Client Relations Analysts and management to ensure high‑quality service.

Required profile

• Career Level IC1 (entry‑level) with a customer‑focused mindset.
• Strong communication skills, both verbal and written.
• Ability to work under moderate direction and handle escalated issues.

Required skills

What we offer

• Competitive benefits including flexible medical, life insurance, and retirement options.
• Opportunities to contribute to AI and cloud solutions that impact billions of lives.
• Inclusive workplace with accessibility accommodations and volunteer programs.