Technical Support Engineer

About the role

Hikvision is seeking a Technical Support Engineer to introduce customers to its products and solutions, gather feedback, and provide fast, efficient technical support.

Key responsibilities

• Introduce Hikvision products, solutions, and services to customers and collect feedback.
• Collaborate with internal teams to address customer feedback and improve efficiency.
• Deliver product and solution training to customers, covering both theory and operation.
• Conduct comparison tests and competitive analysis, produce test reports, and follow up on improvement actions.
• Provide technical support, troubleshoot issues, diagnose faults, and repair problems.
• Design product solutions based on customer requirements and assist with implementation.

Required profile

• Strong interest in learning new technologies and solutions.
• Self‑motivated with continuous learning ability.
• Experience with CCTV is a plus.
• Excellent communication skills in English and French.
• Enthusiastic, responsible, persistent and proactive.
• Flexibility to work in different cities.

Required skills

• CCTV knowledge
• Technical support and troubleshooting