Test Center Administrator (TCA)

About the role

The Test Center Administrator (TCA) coordinates and administers computer-based, paper-based and other authorized examinations at Amideast Morocco testing centers in Rabat and Casablanca, in line with test-owner requirements and Amideast policies. The role protects test security and confidentiality, ensures operational readiness and compliance, and offers a professional experience for test takers. It reports to the Testing Specialist or Testing Manager.

Key responsibilities

• Complete required TCA training and certifications annually, and administer exams using authorized platforms, including launching, supervising, pausing and closing sessions.
• Monitor proctoring, verify candidate identity and eligibility, and follow check-in and security procedures.
• Maintain accurate attendance records, checklists and session reports.
• Enforce test-owner security, confidentiality and accommodation requirements, including storing belongings outside the test room and using a metal detector during identification.
• Monitor test takers via room walkthroughs and CCTV/DVR observation, and report suspected misconduct or security breaches to management and the test owner.
• Check computers, secure browsers, networks, printers and testing platforms before each session, and resolve basic technical issues.
• Assign and brief certified proctors, coordinate candidate movement and workstation assignments, and guide proctors.
• Provide clear information to candidates and refer registration, payment and rescheduling matters to the right team.
• Keep secure records of sessions, attendance, incidents, results and certificates, prepare operational reports and support audits and quality reviews.

Required profile

• Bachelor's degree or equivalent relevant experience.
• Good written and spoken English and Arabic.
• Strong organization, communication, customer service and attention to detail.
• Demonstrated integrity, confidentiality and ability to follow detailed procedures under pressure.
• Availability for flexible hours, including evenings and weekends, depending on exam schedules.
• Preferred: experience in test administration, education, customer service, IT support or administrative operations, and with secure computer-based testing or international examinations.

Required skills

• Microsoft Office and basic Windows troubleshooting.
• Completion and maintenance of Amideast and test-owner training and certifications.

To apply, send your resume and a cover letter to the employer by November 15, 2026.